Thursday, June 19, 2014

Who on earth would want a job with a title like that?

Two weeks ago Toronto's Deputy Mayor announced he needs a Deputy.  This new role, the Deputy Deputy Mayor of Toronto, will be required to stand in for the Deputy Mayor when he is on vacation or his workload becomes too heavy and he needs to delegate some of his accountabilities in order to cope (one assumes because the Deputy Mayor is currently filling in for the actual Mayor).

This sounded reasonable until I heard the title: “Deputy Deputy Mayor”.  Who would want to walk into a large reception and have this title sonorously announced?  The title shouts “bureaucracy,”  “minion”, “person of no power and of little consequence.”  Who on earth would want a job with a title like that?  It sure will look good on a CV. 

I see the same issue in business. In my book, I talk about the corporate disease of creating too many levels in a business and then populating each level with new titles.  It is not uncommon for us to find companies with 2000 - 3000 employees, with 9 to 11 levels, some with titles such as:

Executive Vice President
Senior Vice President

Vice President
Assistant Vice President
Associate Vice President
Senior Director
Director
Assistant Director

Would you want to engage in work with an “Assistant Associate Vice President” (which is really what “Deputy Deputy” means)? What confidence would you have in the capabilities and authority of this role to get things done?

This segmenting of levels dilutes the meaningful tasks and authority of each level of work. The value of a role is the value it can provide to the roles above and below it.  When there are so many layers, the jobs are no longer meaty, challenging roles; they are hollow and mostly meaningless, creating an overly bureaucratic environment in which decision-making is stalled by the need to seek approval from multiple sources. There are now too many Vice Presidents of various kinds in the company, all compressed together, doing work that actually could be done by half the number. The complex titles devalue the work further as they suggest a level of competence that is never delivered, effectively taking away power and decision-making ability. Cutting the number of roles in half and scrubbing the titles of redundancies would create meaningful roles with respected titles whose incumbents, unlike our Deputy Deputy Mayor, will be respected and successful.